FAQ's
For who is the product suitable?
The product is suitable for everyone (m/f/d).
The product is breathable, however we recommend keeping the mask away from children.
Is Lucy Faces vegan?
Yes, LUCY FACES is strictly against animal testing! Our product is vegan.
Can the mask be put in the washing machine?
Yes, we recommend washing the mask at 30 degrees.
How much are the shipping costs?
The shipping costs are:
in Germany 2,99€ incl. tracking number
in Austria 4,95€ incl. tracking number
in Switzerland 7,95€ incl. tracking number
The mentioned prices already include the legal value added tax.
*Possible customs duties or local taxes have to be paid by the recipient.
Do you deliver to other countries?
Currently to Switzerland and Austria.
How long are your delivery times?
1-2 business days
Can I simply return my product?
The condition here is that the product is unused. Since the product is pulled over the head and it is a cosmetic as well as hygienic product, the return is excluded if the product is used. You can find out more under Refund Policy
What payment methods are available?
Paypal, Klarna, credit card, Sofort, Google Pay. You can find out more under Payment Methods.
The product is suitable for everyone (m/f/d).
The product is breathable, however we recommend keeping the mask away from children.
Is Lucy Faces vegan?
Yes, LUCY FACES is strictly against animal testing! Our product is vegan.
Can the mask be put in the washing machine?
Yes, we recommend washing the mask at 30 degrees.
How much are the shipping costs?
The shipping costs are:
in Germany 2,99€ incl. tracking number
in Austria 4,95€ incl. tracking number
in Switzerland 7,95€ incl. tracking number
The mentioned prices already include the legal value added tax.
*Possible customs duties or local taxes have to be paid by the recipient.
Do you deliver to other countries?
Currently to Switzerland and Austria.
How long are your delivery times?
1-2 business days
Can I simply return my product?
The condition here is that the product is unused. Since the product is pulled over the head and it is a cosmetic as well as hygienic product, the return is excluded if the product is used. You can find out more under Refund Policy
What payment methods are available?
Paypal, Klarna, credit card, Sofort, Google Pay. You can find out more under Payment Methods.